Refund Policy
Everything in the store is optional. If a purchase went wrong, ask — the process is a Discord ticket and a human reading it.
Last updated 20 August 2026.
1. Prices and payment
Prices are in Australian dollars (AUD) and are charged by Stripe, which handles the payment and issues the invoice. Your card details never reach our servers.
2. What you are buying
Supporter Tokens, and the Supporter rank that comes with them. They are delivered to the game account you chose at checkout, normally within seconds of the payment settling. They are a licence to use features of the service, not property, and they have no cash value — see the terms of service.
3. Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law. If what you bought is not delivered, is not as described, or does not work, you are entitled to a remedy and this policy does not take that away.
4. Asking for a refund
Open a ticket in Discord, or email [email protected], telling us the account you bought for and roughly when. Outside the consumer guarantees above, we will normally refund a purchase within 14 days where what you bought has not been used or spent.
We are unlikely to refund tokens that have already been spent, or a rank that has already been used, unless the consumer guarantees apply — but ask anyway and say what happened. Cases where something obviously went wrong (charged twice, delivered to the wrong account, nothing arrived) are refunded or corrected regardless of the 14 days.
5. What happens when a refund is granted
The money goes back to the card you paid with, through Stripe. Depending on your bank that usually appears in 5–10 business days.
What you bought is reversed at the same time: the entitlement is marked reversed and the tokens or rank are removed from the account. The original purchase is not deleted from our records — the reversal is added alongside it, so both of us can still see what happened later.
6. Chargebacks
If you dispute a charge with your bank instead of asking us, the same reversal happens: what was bought is removed. Talking to us first is faster, and it keeps your account in good standing.
7. Contact
Open a ticket in our Discord, or email [email protected]. Billing tickets are private to you and the staff handling them. Who runs this project is set out on our contact page.
GG RSPS is an independent, non-commercial fan project. It is not affiliated with, endorsed by, or associated with Jagex Ltd., RuneScape, or Discord.